Privacy Policy
Welcome to Winsplace. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use our website located at winsplace.uk.net and our related services. By using our platform, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.
1. Data Controller
Winsplace Ltd is the data controller responsible for your personal data. Our registered office is at 12 Queen Street, London, EC4N 1TX, United Kingdom. For any privacy-related queries or to exercise your data protection rights, you may contact our Data Protection Officer at [email protected].
2. Personal Data We Collect
We collect and process a range of personal data necessary to provide our services safely and in compliance with UK gambling regulations, including:
- Full name
- Email address
- Contact telephone number
- Residential address
- Date of birth and gender
- IP address and device information (e.g., browser type, operating system)
- Account details, including username and password
- Transaction history, including deposits, withdrawals, and bonuses
- Usage data such as login times, game preferences, and activity logs
- Verification documents for identity and age confirmation (e.g., passport, driving licence)
- Information from third-party sources for fraud prevention and responsible gambling
- Special category data if voluntarily provided (e.g., health information for self-exclusion)
3. How We Use Your Personal Data
Your information is used for the following purposes:
- To create, manage, and maintain your account and provide our gaming services
- To verify your identity and age, ensuring compliance with the UK Gambling Commission’s licensing requirements
- To process financial transactions securely, including deposits and withdrawals
- To comply with legal obligations such as anti-money laundering (AML) and counter-terrorist financing laws
- To communicate with you regarding your account, service updates, and promotional offers (where consented)
- To personalise your experience and tailor content and marketing to your preferences
- To monitor and prevent fraudulent or suspicious activities
- To conduct statistical analysis and improve our services
- To support responsible gambling initiatives and self-exclusion schemes
4. Legal Basis for Processing
We process your personal data under the following legal bases in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
- Performance of a contract – to provide you with the services you request
- Legal obligation – to comply with laws and regulatory requirements
- Consent – for marketing communications and certain processing activities where required
- Legitimate interests – for fraud prevention, service improvement, and security purposes
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with applicable laws. Typically, your data will be kept for up to five years after your account closure or last activity, except where longer retention is required for ongoing investigations, self-exclusion periods, or legal obligations.
6. Marketing Communications
With your explicit consent, we may send you marketing messages about our services and promotions. You can manage your preferences or withdraw consent at any time through your account settings or by following the unsubscribe instructions provided in our communications. We will never share your data with third parties for marketing without your permission.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential cookies for website functionality and security
- Preference cookies to remember your settings
- Analytical cookies to understand website usage and improve performance
- Advertising cookies to deliver relevant promotions
You can control or disable cookies via your browser settings; however, some cookies are necessary for the proper operation of our site.
8. Sharing and Disclosure of Your Data
Your personal data may be shared with:
- Service providers such as payment processors, identity verification companies, and software vendors
- Regulatory authorities including the UK Gambling Commission and law enforcement agencies, when required by law
- Responsible gambling and fraud prevention organisations
- Affiliated companies within the Winsplace group
- Third parties authorised by you
Where data is transferred outside the United Kingdom, we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your information.
9. Data Security
We implement robust technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our security practices include encryption, secure servers, and regular security audits to maintain the confidentiality and integrity of your information.
10. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right of access to your personal data
- The right to rectify inaccurate or incomplete data
- The right to erasure (“right to be forgotten”) in certain circumstances
- The right to restrict or object to processing under specified conditions
- The right to data portability
- The right to withdraw consent at any time without affecting prior processing
- The right not to be subject to automated decision-making with legal or significant effects
To exercise any of these rights, please contact us at [email protected]. We will respond within one month, or sooner where possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services following changes indicates your acceptance of the updated terms.
12. Complaints
If you have concerns about how we process your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority, via their website:
https://ico.org.uk/make-a-complaint/
13. Responsible Gambling
Winsplace is committed to promoting responsible gambling. We provide tools and resources to help you gamble safely, including deposit limits, self-exclusion options, and access to support organisations such as GamCare:
Last updated: June 2024